Terms & Conditions
Important
When you book your OTI holiday, an agreement is made between you, Omega Tours
International ("OTI"), and the travel counsellors that act as agents to provide you with
the best possible service. Please carefully read the information on this page, as it sets
out the conditions governing the provisions of each and every holiday included in this
brochure. Your purchase of any service or product through OTI indicates that you
understand, accept and agree to comply with the terms and conditions set forth on this
page
Tour Prices
Tour prices are quoted in Canadian dollars and are based on foreign exchange rates
quoted in December 2010. OTI reserves the right to increase the cost of any service/
holiday described in this brochure at any time, without notice. If the price increase
exceeds 7% the client is given the option of cancelling without penalty. The current price
will be confirmed at the time of reservation. Increases to the cost of services will reflect
adjustments to fluctuations in foreign exchange & tax rates, travel or accommodation
costs. Please note that all prices for the tours described in this brochure include, if
applicable, only direct flights between destinations (ie, Heraklion to Rhodes. In the event
that direct flights cannot be found for specific destinations due to cancellations of routes,
changes in schedules, or any other reason, the client shall pay the additional costs in
the change of routing. (ie. Heraklion to Athens to Rhodes). OTI is not liable for changes
in transportation schedules that may increase the cost of a service or length of a holiday
described and priced in this brochure. The pricing for packages that include Italy are
subject to fair & trade seasonalities that will increase the cost of the package. The final
cost of packages that include Italy will be provided upon final confirmation. Pricing is
per person, based on double occupancy. Single & Triple Occupancy pricing can be
provided to you upon request
Tour Planning Costs
Included in each tour are charges for research fees, itinerary preparation, arrangement
costing, currency transfers, booking procedures, long distance telecommunications and
the design, printing, distribution and promotion of this brochure. Itemization of tour costs
will not be rendered for packages or specific FIT travel quotations and your payment of
a deposit or all or any portion of the full purchase price indicates your acceptance of,
and liability for, these expenses
Not Included in Tour Prices:
The following charges and expenses are not included in the tour prices published in this
brochure and, where applicable, will be payable by you:
- International Flights
- Domestic flights not mentioned in your itinerary
- Airport Departure Taxes
- Tourist Visas (If applicable)
- Gratuities of any type
- Shore excursions on all cruise itineraries
- Port charges for cruises
- Personal items
- Insurance of any type
Travel Documents
Travel Documents, including air tickets, will normally be sent approximately two
weeks prior to departure, providing full payment has already been received. It is the
sole responsibility of the client to have all necessary paperwork (passports, visas,
etc) required to enter the destination country. OTI accepts no responsibility in any
changes or cancellations that result in the client's failure to produce the necessary
documentation for travel
Reservation and Payment Policy
A non refundable booking fee of CAD 250 per person is due 72 hours from confirmation
to hold a reservation and will be applied as part of your final payment that is due 45
days prior to departure. If the balance is not received 60 days prior to departure, the
land portion of your booking is canceled automatically. Bookings made within 60 days
of departure must be paid in full at the time of booking and are subject to an additional
CAD 75.00 per person non-refundable late booking fee. Payments may be made by
cash, cheque, Visa, Mastercard or American Express. By paying the booking fee or
making full payment (whichever is first) the client accepts and is bound to the terms and
conditions set forth on this page.
Changes to Reservation
A CAD 50 administration charge per person will be applied per change of reservation
that is made by OTI at your request after deposit has been received. Changes to
reservations within 60 days prior to departure are subject to cancellation penalties set
out below
Cancellations
The following amounts are non-refundable due to cancellation:
- Cancellation more than 60 days prior to departure: CAD 250
- Cancellation from 60 - 22 days prior to departure: 50% of total cost
- Cancellation 21 days or less prior to departure: 100% of total cost
- This cancellation policy is subject to the hotels and services mentioned in this
brochure. For hotels not mentioned in this brochure, the cancellation policy is subject to
the policy of our Mediterranean hotel partners and may vary from the above mentioned
list
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Claims or refunds
OTI will not give refunds for any unused travel services, or unused portion of a tour,
nor will OTI exchange the price or value of unused travel for alternate arrangements.
If you should have cause for complaint during your holiday, please notify our local
supplier or operator immediately. OTI provides the local contact information on each
voucher in your travel documents folder. Alternatively, the client is also encouraged to
contact our home offices in Athens, Cairo or Istanbul during regular business hours.
Our partners will be able to help rectify any potential issues quicker and more efficiently
than by contacting your travel agent at home. If the matter cannot be rectified during
your holiday, please put your complaint in writing and forward it to your travel agent who
must notify OTI within 21 days of the completion of your holiday. Response time for
complaints is up to 90 days from the receipt of the complaint
Force Majeure
OTI shall not be liable for any claims, losses, damages, costs expenses, delays or loss
of enjoyment of any nature or kind whatsoever, to you or your traveling companions
or group members resulting from events beyond our or a supplier's control including
but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions,
wars, blockades, insurrections, riots, earthquakes, flight and ferry cancellations or
interruptions, weather conditions, floods, or acts or restraints imposed by government
authorities. It is strongly recommended that you acquire trip cancellation-interruption
insurance to provide coverage for possible weather or otherwise related cancellations
Hotels
All hotels are subject to availability. Due to the limited capacity of many of the
hotels OTI offers in its land packages, OTI cannot guarantee that every hotel in our
packages will be available at the time of your booking. OTI reserves the right to select
alternate hotels of an equivalent or superior nature to those already described in
this brochure's accommodation guides. OTI strongly recommends that all travellers
book well in advance of their planned departure date. The hotels in this brochure use
OTI's classification system of Standard, Superior & Luxury. These classifications
might not correspond with the official classification of these hotels in their country's
tourism industry. You should be aware that there may be different living standards
and conditions with respect to the provision of utilities, services and accommodations
outside of North America. Hotels in the Mediterranean regularly place 2 single beds
together to create a double/queen size bed. Many hotels, in turn, do not offer king size
beds. Similarly, standards with respect to the provision of, and reliability of, utilities (ie.
water and power), and the quality of some services and accommodations may vary and
may be less than what would be expected in North American facilities. OTI shall not be
responsible for any loss, damage, injury or inconvenience resulting from different living
standards
Transportation
It is strongly recommended that you contact the home office in Athens, Istanbul or Cairo
upon arrival in order to coordinate the confirmation of all flights and services. It is the
responsibility of the traveler to reconfirm and arrive at the airport or ferry terminal well
in advance of the time of the flight or the ferry. It is the responsibility of the traveler to
contact either the airline or the home office in Athens, Cairo or Istanbul immediately
if they miss any flight or ferry. OTI is not responsible for any changes in the itinerary
if the client misses any flights or ferries and the client will assume any additional
transportation or accommodation costs needed to resume their holiday. It is strongly
recommended that the client contact the airline 72 hours prior to their return flight
home in order to reconfirm the reservation. OTI does not take responsibility for any
flight or ferry omissions, substitutions or changes in scheduling by the airlines or ferry
companies that may result in cancellations or changes to travel times. On occasion
during the tourist season in the Aegean Sea, ferry sailings are cancelled due to high
winds and rough seas. These cancellations will cause the alteration of your holiday
or include the purchase of additional transportation by air to your next destination. All
costs for additional transportation and altered accommodation due to the cancellation
of ferry routes due to weather are to be born by the traveler. Due to the fact that ferry
schedules are sometimes posted at the end of the month for the following month's
sailings, certain ferry sailings and, subsequently, packages in this brochure might take
longer to confirm than expected. As a result, OTI will attempt to provide alternative
transportation between islands in the form of air travel or adjust the itinerary to fit the
ferry schedule. These adjustments might increase the cost of the package. The client
will be informed in advance of any potential increases to the cost of their package and
the changes to their travel schedule. Ferry scheduling conflicts arise mostly from April to
mid-May and mid-September-October
Liability
OTI acts as an agent only in negotiating arrangements between you and the owners or
contractors who provide accommodation, cruises, transportation, sightseeing or other
services included in a tour. OTI is not responsible for, nor has control over, the quality
of any such services, or for the providers' failure to deliver any such services, or for
any quality of any injury, or loss or damage of personal property, however caused. OTI
reserves the right to cancel a tour or modify the travel service you have purchased by
substituting services, varying the itinerary or otherwise. In all cases you will receive
a comparable or superior product. In the event of a cancellation, OTI's liability will
be limited to the purchase price of the service only and OTI shall not be liable for
any claims, demands, losses or damages of any nature that arose by reason of the
modification to, or cancellation of, the travel service. Furthermore, suppliers may have
the right to substitute other products or suppliers in their place with or without having
given notice to OTI in advance. OTI does not assume responsibility for any claims
resulting from such substitutions.
Travel Insurance
OTI strongly recommends that you obtain adequate insurance for such items as trip
cancellation, foreign medical assistance and care, and baggage loss or damage. OTI
accepts no responsibility for these items
Special Requests
Requests made by the travel agent on behalf of you for particular rooms, room
locations, bed types, and services other than those published in our brochure are
not guaranteed by OTI. These may be subject to additional charges, and are at the
discretion of the hotelier or services contractor
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